Love this game! I play on my iPad and had never had any problems until I updated my game last week. I have played three games since the update and I have lost all of them at around levels 9 or 10...they completely disappear. Typically, I finish a level, then close out of it and go back later. It's all good opening and closing...until I reach levels 9 or higher. I open up to resume a game and I am literally back to the beginning of a new game screen (words loading screen) and you can't even find history on games. I assume because the games were never completed.
Super frustrating! just when the game gets good, it's gone